When I started walking--and eventually running--I knew I would need to get good quality running shoes. In February, I was in Albuquerque (nearest city with a running store) and got my first pair of Brooks. I worn them every day---walking, running, Zumba, working. All day. I put over 500 miles on them (according to my FitBit.).
In May, I found out that I won a pair of running shoes from a contest on Every Move. I was supposed to get a different brand, but after talking to the shoe store about my needs (pronating, plantar facistis), they suggested a new pair of black Brooks. I got them at the beginning of June. (I'm wearing them below---in my race day outfit.)
Yesterday, I noticed the sole was lifting in some places. I wasn't sure who to call. The store that sent me the shoes is in Seattle. (I'm in New Mexico). So I called Brooks. They have a great customer service department! I spoke with a representative for a few minute who directed me to their websites "Defective item form". I provided a little information (where I got the shoes, how long I had them, what I did in them, and contact info). And I submitted a picture of the damage (below).
Within about 4 hours, I had an e-mail informing me that a "one time replacement pair of shoes" was on its way and I should have them in 5-7 days. He also (politely) informed me that, "All of our shoes are designed to be used specifically for running and walking. We do not recommend them for Zumba as this will decrease the life expectancy of the shoes and cause defects."
Oops! I'm glad they didn't refuse to replace them since I was not using them correctly. But their customer service is awesome!
So, what kind of shoes do I get for Zumba?